Frequently Asked Questions
"How do you price window cleaning jobs?"
The majority of jobs are priced on a per-pane basis. Unusually challenging architecture or landscaping may also factor into the price. Occasionally, a job will be of such a nature that per-hour pricing will make the most sense for both us and you.
Windows with divided panes, “French windows,” entail quite a bit more work than one simple pane of glass. For windows and doors of this nature, noticeably higher prices are quoted to compensate for the extra time spent cleaning them.
Also, when working on brand new construction or on windows that have been obviously neglected for many, many years, we may see the need to add a surcharge of 25 – 40%. This, of course, will be explained to you up-front and will be reflected in the price of the initial cleaning only.
"You gave me a price for cleaning the windows inside and outside, what if I just want the outsides done?"
For outsides-only, we generally go with 2/3 of the total price. This common throughout the window-cleaning industry. It's not a 50/50 split because usually the outsides are where most of the work is.
"Are you careful not to make a mess?"
Absolutely. Unless you advise us otherwise, we remove our shoes before entering your home. Also, if we need to bring a ladder inside, we make sure it is clean first. And, we change our window-cleaing solution frequently. If we are pressure washing your deck or patio, we are sure to clean up any splattering on surrounding areas. Same goes with any splattering from GlassRenu.
"Do you clean windows year round?"
Yes. Most jobs can still be done as long as the outside temp is above 15F.
"Are you insured?"
Yes, with general liability insurance, covering up to a million dollars.
"Do I have to be home while my windows are being washed?"
No. If we need to make any kind of arrangements, we can do so. We're flexible. In fact, if you're just having me do the outsides, you need not be home at all; but please do not forget to provide an outside water-source.
"Do you have a cancellation policy?"
If you want to cancel, no problem. We only ask that, if possible, you inform us at least 2 days ahead of time. This would be really helpful and much appreciated.
"What if it’s raining?"
For pressure washing, rain is fine. For window cleaning, light rain is generally not a problem, especially if you have large overhangs. With moderate or heavy rain, it is best to reschedule.
This is a good time to talk about the effect of rain on your recently cleaned windows. People often ask me what their freshly cleaned windows will look like after the next rainfall. Well, it’s important to note that the rain itself – which is clean – does not make your clean windows dirty. What does make windows dirty is dust, tree sap, bird and insect droppings, and so forth. Also, if the exterior of your house is dirty, the rain, as it flows down the siding or stucco, accumulates dirt and it can leave this dirt on your windows if they are it its path. Having the exterior of your house pressure washed from time to time is one way to minimize the amount of dirt that the rain can carry over you windows. Our pure-water system also helps a lot in this regard, since nothing else gets window frames cleaner. Also: a lot of lawn services are not very careful about where they point their leaf-blowers, and oftentimes they blow all kinds of dust and lawn debris right toward your house and windows. If you can get them to do otherwise, you will have done a lot to keep your windows clean longer.
"Do you need a water source?"
Yes. For window cleaning, gutter cleaning, and pressure washing we will need water.
"How do I get things ready? Do I have to move things out of your way?"
If you just have a few items here and there by your windows, don’t worry about it. It’s no problem for us to move it. However, if you have many items by a window we prefer that you move them. Same goes for items that you are particularly concerned about. Thanks for your understanding.
"Do you clean screens?"
Absolutely. Screen cleaning is a basic component of our window-cleaning service.
"If I hire you to clean my gutters, where do you put the debris?"
Where ever you want it. Some customers prefer that we bag it, while others tell us to just let it fall into the garden areas.
"Is pressure washing safe on my house / property?"
Not necessarily. Pressure washers utilize high pressure and, when used incorrectly, are definitely capable of damaging your property; that is why you should only hire a professional to do this.